Jaya88's Privacy Policy

Welcome to Jaya88. This Privacy Policy explains how we collect your personal information, how we use it, and how we keep it safe. Jaya88 is a trusted online gaming and betting platform in Bangladesh, and we take your privacy very seriously.

By accessing this platform or using any of our services, you agree to this Privacy Policy. If you do not agree, please discontinue use of the platform. Our Terms & Conditions- is also recommended reading.

1 What Information We Collect

Jaya88 collects certain necessary information to provide you with the best gaming experience and to keep your account secure. Below is a detailed breakdown of the types of information we collect.

Information collected at registration

• Full name & date of birth (for age verification)
• Email Address & Mobile Number
• Residential Address & Country
• Username and password (stored in encrypted form)

Information Collected During KYC Verification

• Copy of National ID or Passport
• Driving License or Other Government-Issued ID
• Utility bill or bank statement as proof of address
• Selfie or video verification (if required)

Automatically Collected Information

• IP Address & Device Type
• Browser Information & Operating System
• Platform Access Times & Session Data
• Game history and betting activity
• Information Collected via Cookies & Tracking Technologies

2 How We Use Your Information

Jaya88 uses your information only for specific, legitimate purposes. We never use your data beyond what is necessary.

Service Delivery & Operations

Your information is used to create and manage your account and deliver all related services — including deposits, withdrawals, gameplay, and bonus distribution.

Security & Fraud Prevention

Your information is used to keep your account secure and prevent unauthorized access. It is also analyzed to detect suspicious activity and prevent money laundering.

Compliance with Legal Obligations

Your information is used to comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements and to meet the demands of relevant regulatory authorities.

Service Quality Improvement

• To improve platform performance and usability.
• To analyze user preferences when developing new games and features.
• To improve customer service and resolve issues more efficiently.
• To operate our Responsible Gaming programs.

Communications & Notifications

We send emails or SMS for transaction confirmations, security alerts, promotional offers (with your consent), and important platform updates.

3 Cookies Policy

Jaya88 uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential Cookies: These are essential for login sessions and security and cannot be disabled.
• Functional Cookies: Used to remember your language preference and game settings.
• Analytics Cookies: Helps analyze platform usage to improve the quality of our services.
• Marketing Cookies: Used to show relevant promotions, but only with your consent.

Cookie Controls

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

4 Data Sharing & Disclosure

Jaya88 never sells or rents your personal information. However, data may be shared in a limited number of circumstances.

When We Share Information

• Payment Processors: Shared with payment gateways such as bKash, Nagad, and Rocket solely to process transactions.
• Technology Partners: With technology service providers necessary for platform operations, under strict confidentiality agreements.
• Legal Authority: When required by court order, government directive, or legal obligation.
• AML Authority: To the relevant authorities in cases of suspected money laundering or fraud.

5 Data Protection Measures

Jaya88 uses industry-leading technology and practices to protect your information. Our security systems are regularly tested and updated.

Technical Security

• 256-bit SSL/TLS encryption across all data transmissions.
• Payment data protection compliant with PCI DSS standards.
• Two-Factor Authentication (2FA) support.
• Regular cybersecurity audits and penetration testing.
• Firewall & DDoS protection.

Administrative Safeguards

• Only authorized personnel are permitted to access user data.
• All staff receive regular training on data protection practices.
• All data access activity is logged and monitored.

6 Your Data Rights

As a jaya88 user, you have a number of rights over your personal data. We respect these rights and are here to help you exercise them.

• Right to Access: You can find out exactly what information we hold about you.
• Right to Correction: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain cases, you may request that we restrict how your data is used.
• Right to Portability: You can receive your data in a structured, commonly used format.
• Right to Object: You may object to the use of your information for specific purposes.

To exercise any of these rights, email our support team: support@jaya88.click

7 Data Retention Period

Jaya88 retains your information only for as long as necessary. Different types of data have separate retention periods.

Once the applicable retention period expires, data is securely and permanently deleted or anonymized so that it can no longer be linked to any individual.

8 Protection of Minors' Data

Jaya88 is strictly prohibited for anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age verification is carried out at the time of registration.
• If a user is found to be a minor, their account will be immediately closed and their data deleted.
• If parents believe their child has created an account, please notify us immediately.

9 Policy Changes

Jaya88 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you by email or via an on-platform announcement.

• The "Last Updated" date at the top of this policy will always reflect the most recent revision.
• For major changes, notice will be given at least 30 days before they take effect.
• Continued use of the platform after any changes will be considered your acceptance of the updated policy.
• If you do not agree with the changes, you may close your account at any time.

10 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. We typically respond within 48 hours.

• Email: support@jaya88.click
• Live Chat: Use the chat icon at the bottom right corner of the platform.
• Help Center: Help Center Page here.
• FAQ: FAQ Page here.